Reduce BlackBerry application management costs and increase compliance

GPXS Mobile Service Manager (MSM) is a management platform for large deployments of mobile devices. MSM contains a range of functionality that addresses the full mobile device life cycle, focusing on reducing admin costs, mobile application management, high-volume device activation and comprehensive IT policy. Increasing device sophistication, choice of device and mobile infrastructure are also making it harder and more expensive for enterprises to develop and manage a coherent strategy for mobility.

Deploy BlackBerry applications in complex environments

Organizations verticals such as financial services, manufacturing, pharmaceuticals, and government that support more than 100 BlackBerry handhelds or have multiple BlackBerry Enterprise Servers™, have expressed the greatest need for mobile service management capabilities. They want to provide more complete BlackBerry service to their users: senior management, salespeople, analysts, traders, and increasingly, lower levels of management and other mobile workers.

MSM enables the IT staff tasked with support of wireless infrastructures to specify what mobile applications that members of certain user community should have through tight integration with existing directory services. Group-based Management enables the system administrator can associate a sets of applications with Active Directory groups. Those applications will be automatically deployed to all members of that group, regardless of what BES they are on.
With group-based management, the administrator can also specify which applications are denied to certain groups and which applications are optional.

• Push specific software applications (like the RIM® 2007 DST patch manager, any of the GPXS Condor applications, ERP, market data or CRM applications) to specific users or groups of users
• Manage version upgrades, changes in group membership, or compliance with restrictions imposed by regulatory or internal management policies.
• Detect, report upon, and remove unauthorized applications from users’ handhelds.
• “See” across thousands of BlackBerry users and multiple BlackBerry Enterprise Servers in order to provide user support and to exert management control.
• Leverage your company’s investment in Active Directory to control groups of application users (without creating additional Directories), perform authentication and grant permissions, and enable reporting and usage analysis in the context of your defined organizational structure.

BlackBerry reporting and compliance monitoring

As the use of mobile, application-capable BlackBerry handhelds increases, and more work is done on them, the whole mobile work environment becomes mission critical yet more difficult to manage.

Simultaneously, compliance and regulatory issues become more acute. Today’s regulatory environment puts high demands on the IT admin to know and monitor what is happening in every part of the infrastructure.

Since BlackBerry has become an essential part of the IT, you will need to have real-time knowledge of:

• What is the status of my BlackBerry infrastructure?
• What applications are my users using?
• What is installed on their devices?
• What is taking place on their devices?
• How many devices of each type are there?
• With what carrier networks are these devices registered?
  

Some enterprises deploying BlackBerry have created their own tools to enhance the standard management capabilities provided by RIM, but most of these solutions are limited in function, and costly to develop and maintain. And they do not provide the active management functions you need to improve user experience and control the use of applications.

MSM provides a fully customizable reporting and compliance tool, not just a data extraction tool. Reports may be run on a definable set of users, e.g. on users in a specific BES Server, specific Domain, AD group or Exchange Server. Then you can apply further filters (e.g. device model and OS version, device status or network operator).

MSM will give you real-time 360 degree visibility on what is happening on the BlackBerry handhelds in your enterprise and determine if you are compliant.

Secure single-console BES administration

The powerful features of the MSM are available in a single console with secure access to perform all or any of the major BES administration tasks from any location. You can now also authorize helpdesk personnel to do first line support on urgent issues using MSM’s simple user interface.

Manage your complex BlackBerry environment from a single admin console, irrespective of the number of handheld users, BlackBerry Enterprise Servers or BES databases. Access is secure since authentication of users with admin rights is done via AD.

MSM decentralized administration module provides a single admin console with a web interface. This allows access from anywhere in the organization; even administrators working from home or a different office can quickly troubleshoot first line helpdesk issues and perform BES administration tasks.

In most organizations, first line support personnel have a significant knowledge gap in troubleshooting issues in their BlackBerry infrastructure. MSM gives them a simple easy-to-use interface with access to a definable sub-set of the full MSM functionality. Now you can delegate solving more complex BES issues; less expensive engineers can help immediately when the heat is on.

MSM is a web-based application that runs on a secure server behind your firewall. MSM uses proprietary, patented methods to provide a unique, scalable enterprise solution for managing your mobility.

MSM is available on an enterprise license model or subscription based pricing terms as the customer situation demands