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Helpdesk
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Who should attend?
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Helpdesk staff, First Line Support, Customer Support representatives.
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What is covered?
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Introduction to the BlackBerry architecture and instruction on how to manage the most common end-user problems. Covers first-line troubleshooting, troubleshooting on a handheld level and knowing when and to whom to escalate.
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Key Topics
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• BlackBerry® Handhelds
• Understanding the BlackBerry Architecture
• Introduction to the BlackBerry Manager / BlackBerry Administration Service
• Basic BlackBerry Troubleshooting
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Training Format
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Classroom based, at our training centres or your office.
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Duration
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4 Hours.
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Training Material
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GPXS.
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See Also
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Support Training
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