Support

Who should attend?

Helpdesk staff, First and Second Line Support, BES Administrators, Customer Support representatives.

What is covered?

Review of the BlackBerry architecture and learn how to troubleshoot most common end-user problems. Dealing with the most frequent first and second line support issues. Knowing when and how to escalate.

Key Topics

• BlackBerry® Handhelds
• Understanding the BlackBerry Architecture
• Mastering the BlackBerry Manager / BlackBerry Administration Service
• Advanced BlackBerry Troubleshooting

Training Format

Classroom based, at our training centres or your office.

Duration

1 Day.

Training Material

GPXS.

See Also

Helpdesk Training