Who Should Attend
This course is designed to be taken by a wireless service providerâs in-field technical support representatives and customer support representatives who might not be familiar with how to troubleshoot common issues with BlackBerry smartphones.
What is Covered
describes techniques for verifying issues that a BlackBerry® smartphone user might have with a BlackBerry smartphone in a BlackBerry® Internet Service environment, to help participants determine whether the BlackBerry smartphone should be returned to Research In Motion.
Key Topics
- Introducing the BlackBerry Solution
- Hardware Features of the BlackBerry Smartphone
- BlackBerry Device Software
- Network Connections
- Standard BlackBerry Smartphone Applications
- Media
- BlackBerry App World storefront and social networking applications
- BlackBerry Desktop Software
- Overview of support resources
- Show what you know about troubleshooting BlackBerry smartphones workshop
More Information
Classroom based at your location. Duration 2 days