Who Should Attend
Wireless service provider’s in-field technical support representatives and customer support representatives who might not be familiar with how to troubleshoot common issues with BlackBerry smartphones.
What is Covered
Techniques for verifying issues that a BlackBerry smartphone user might have with a BlackBerry smartphone in a BlackBerry Internet Service environment, to help participants determine whether the BlackBerry smartphone should be returned to Research In Motion.
Key Topics
- Introducing the BlackBerry solution
- Hardware features of the BlackBerry smartphone
- BlackBerry Device Software
- Network connections
- Standard BlackBerry smartphone applications
- Media
- BlackBerry App World storefront and social networking applications
- BlackBerry Desktop Software
- Overview of support resources
More Information
Classroom based, at our training centres or your office. Duration: 2 days. Training Material: RIM.
