Who should attend.
Helpdesk staff, First Line Support, Customer Support representatives.
What is covered.
Introduction to the BlackBerry architecture and instruction on how to manage the most common end-user problems. Covers first-line troubleshooting, troubleshooting on a handheld level and knowing when and to whom to escalate.
Key Topics.
- BlackBerry Handhelds
- Understanding the BlackBerry Architecture
- Introduction to the BlackBerry Manager / BlackBerry Administration Service
- Basic BlackBerry Troubleshooting
More Information.
Classroom based, at our training centres or your office. Duration: 4 Hours. Training Material: GPXS. See Also: Blackberry support and BES Troubleshooting with Logfiles training courses.
